Within Support

Getting Started

Download Within, create an account, and explore the guided tools. You can start with a reflection prompt or a journal entry at any time.

Account & Login

Sign in with the credentials used at signup, or reset your password from the login screen. If you cannot access the email on the account, contact support.

Emotional Wellness Tools

The guided tools are designed to support reflection and emotional awareness. They are self-guided wellness features and are not medical treatment, diagnosis, emergency services, or a substitute for professional mental health care. If you are in crisis, contact your local emergency number or a crisis line in your area.

Journal & Saved Information

Journal entries and saved reflections can be viewed, edited, or deleted from within the app. Deleting an entry removes it from your account.

Requires developer review: confirm this matches actual app behavior before publishing.

Recovery Tools

Recovery support features are intended as personal, self-guided support. They are not a treatment program and do not replace care from a licensed professional or a recovery program.

Subscription & Billing

Subscriptions are billed through your Apple App Store or Google Play account. To view, change, or cancel a subscription, open your device's store account settings and manage subscriptions there. Cancelling stops future renewals; access continues until the end of the current billing period.

Restore Purchases

If you reinstalled the app or switched devices, open Settings inside the app and choose Restore Purchases. Make sure you are signed in with the same Apple ID or Google account used for the original purchase.

Troubleshooting

Try these steps first: fully close and reopen the app, confirm you are on the latest version, check your internet connection, then restart your device. If the issue continues, contact support with your device model, OS version, and app version.

Report a Bug

Send us a description of what happened, the steps to reproduce it, and a screenshot or screen recording if possible. Include your device model, OS version, and app version so we can reproduce the issue quickly.

Contact Support

Email jownahlabssupport@gmail.com or use the contact form on this site. We review every request and reply by email.

Delete Account

You can request deletion of your Within account from within the app, or by submitting a request on the Account Deletion page of this website. Deleting your account is permanent and cannot be reversed. Subscriptions purchased through the App Store or Google Play must be cancelled separately in your store account.

Requires developer review: confirm this matches actual app behavior before publishing.

Privacy

Read the Within privacy policy in the Jownah Labs Privacy Center for details about what information the app collects and how it is used.

Terms

Use of Within is governed by the Jownah Labs Terms of Service and, where applicable, app-specific terms and the subscription terms.